Fragen & Antworten
Hier findest du die Antworten auf die häufigsten Fragen rund um Creamole.
Du bist dir trotzdem unsicher oder brauchst persönliche Hilfe? Kontaktier uns direkt auf WhatsApp:
Jetzt auf WhatsApp schreibenHow does your 90-day money-back guarantee work?
If you are not satisfied with Creamole after correct application, you can request a refund within 90 days.
We will review your case fairly and refund your money – no ifs, ands, or buts.
👉 All terms and conditions for the guarantee can be found here.
Do I need to document anything?
Yes, please take a photo of the treated area before use, during treatment, and after 4-6 weeks.
This way, we can track your progress and evaluate it fairly.
I'm unsure if I did everything correctly. What should I do?
If your question is not answered in the FAQ, you can contact us at any time.
Just send us an email to info@creamole.de or directly via WhatsApp – we answer every inquiry personally, individually and quickly.
How long does shipping take?
Shipping within Germany takes 1–3 business days, to Austria and Switzerland 2–4 business days.
Please note that for deliveries to Switzerland, additional import VAT will be charged directly by our shipping service provider.
What is the maximum size of moles that can be used?
Creamole can be applied to moles with a diameter of up to 2 cm.
Can Creamole be used on the face?
Yes, you can also use Creamole on your face.
The most important thing is to give your skin enough time to regenerate. After application, the treated area may redden – depending on your skin type, it usually takes 1 to 3 months for the original skin tone to fully even out.
If you read the instructions carefully, you will have the best prerequisites for successful application and convincing results.
When should Creamole not be used?
❗ Please do not use Creamole if:
- the skin lesion has changed in shape, color, or size
- it is itchy, bleeding, weeping, or inflamed
- the spot has an irregular border or is very dark
On our website, we explain for each skin lesion separately when an application is appropriate and when it is not.
If in doubt, you should have the skin lesion checked by a doctor before use. Safety first.
Can scars be prevented?
Scarring can never be 100% ruled out – even when using Creamole.
If you carefully read the package insert and our step-by-step instructions, you will have the best prerequisites for a successful application with very good results.
For aftercare, we recommend aloe vera gel or vitamin E oil to specifically support the healing process.
How many applications are possible with one Creamole box, and how much content is included?
How many applications are possible with one Creamole box and how much content is included?
A Creamole jar contains 0.10 ml of highly concentrated cream. Due to its high concentration, only a very small amount is needed per application.
Depending on the size and type of skin alteration, one Creamole box is usually sufficient for:
- 10–20 small applications
- 8–10 medium applications
- 3–5 larger applications
A Creamole box is not intended for monthly follow-up or long-term treatments. For repeated or longer applications, several boxes may be required accordingly.
What is needed for the application?
The following aids are required for application:
- Alcohol wipes for hygienic preparation
- Applicator
- Skin file
Everything you need for the application is already included in the Creamole Box.
Which ingredients (INCI) does Creamol contain?
Creamole is based on selected herbal extracts. It contains:
- Anacardium Occidentale (Cashew)
- Extract, Carica Papaya Extract
- Psidium Guajava Leaf Extract
- Aloe Barbadensis (Leaf) Juice
- Citrus Limon Extract.
How much cream should I apply?
Since Creamole contains highly concentrated extracts, a very small amount is sufficient.
Apply a thin, targeted layer so that the skin alteration is completely covered.
For protruding moles, the sides should also be carefully covered with cream.
The cream does not need to be applied thickly to be effective – a sparing application is perfectly sufficient.
Why don't I see any cream in the jar?
The Creamole cream is stored protected under a cover disc in the tube.
In the center, there is a small opening through which the cream is dispensed.
Since the cream is highly concentrated, only a very small amount is needed - less is more.
How can I ensure optimal effectiveness and rapid healing?
For best possible results, please note:
- Read the application description carefully and follow the steps precisely.
- If the desired effect is not achieved, it is usually due to insufficient or incorrect application.
-
Let the scab fall off by itself – please do not remove it prematurely to avoid scars.
- Showering or bathing is allowed, even if the scab gets wet.
- After the scab falls off, gently care for the area, ideally with vitamin E oil or Aloe Vera Gel
If you follow these instructions, you will have the best conditions for an optimal result.
How often do I need to use Creamole?
Usually, a single application is sufficient.
Only in rare cases, especially with very thick, highly raised, or larger skin areas, may a second application be necessary.
What should I pay attention to when using it in the eye area?
Pay particular attention to ensuring that the cream does not get directly into the eyes during application and during the 20-minute exposure time.
If you follow this, application is also possible in the area close to the eyes.
The cream has dried out – can I still use it?
Yes, you can still use the cream even if it has dried out.
Add a very small drop of water with the applicator stick and stir carefully until a milky, spreadable consistency is restored.
Afterward, you can use the cream as usual.
Be careful not to use too much water – if the cream becomes too liquid, its effectiveness may diminish.
How long does the cream last after first opening?
After opening, Creamole Cream can be stored for up to 1 year, provided it is kept tightly sealed, dry, and in a cool place.
Make sure to seal the cream carefully after each use to best preserve its quality and effectiveness.
The cream has come into contact with an unwanted part of my skin – what should I do?
Should the cream accidentally get on an unwanted skin area, carefully remove it with a cotton swab.
Then rinse the affected area thoroughly with water.
What should I do if the area starts to bleed during roughening?
Should there be any bleeding during roughing or scratching, be sure to wait until the bleeding has completely stopped.
Only then should you apply the cream.
The skin patch is darker and appears larger – should I be worried?
After application, a dark crust forms on the treated skin area.
This may appear slightly larger than the original spot – this is a typical effect of the application.
Please do not remove or tear off the crust prematurely, as this can cause scarring.
It usually detaches by itself within a few days to weeks.
Is redness around the application area normal?
A slight reddening of the skin around the treated area is normal after application.
It usually subsides on its own after a short time.
The scab has fallen off and the skin area is red/pink – is that normal?
A pink area of skin after the scab falls off is completely normal.
Over time, the skin color will adjust again. As a rule, different skin tones even out within 30 to 90 days.
Why does the treated skin area appear redder or larger than before after application?
This is normal and part of the natural process.
After application, the treated skin area may temporarily appear reddened or seem slightly larger and darker than before.
This is a normal skin reaction and indicates that the area is responding to the application.
Over time, the skin will calm down again.
Important:
Please do not treat the area again during this phase, do not scratch it, and allow sufficient time for healing.
If you are unsure or have any questions, you can always contact our Support.
When should I start the aftercare with aloe vera gel?
Once the scab has completely fallen off, you can begin with aftercare using Aloe Vera Gel.
Apply a thin layer of the gel once a day to soothe the skin, support regeneration, and optimally guide the healing process.
Is sport, exercise and sauna visits allowed after the treatment?
Generally, after the application, you can move normally, exercise, or even visit the sauna, as long as the treated area is not affected and the scab does not detach prematurely.
Make sure that no friction or mechanical stress acts on the scab.
You should avoid water sports with strong softening as well as contact sports with direct impact until the scab falls off naturally.
The scab should fall off by itself like a normal crust.
For additional protection, you can carefully cover the area with a plaster.
Can I also use the cream in summer?
Yes, the cream can be used without hesitation even in summer.
If you are exposed to the sun for an extended period, simply apply a sunscreen with SPF 30+ to the treated area.
This way, the new skin is optimally protected and you can enjoy the summer carefree.
How does your 90-day money-back guarantee work?
If you are not satisfied with Creamole after correct application, you can request a refund within 90 days.
We will review your case fairly and refund your money – no ifs, ands, or buts.
👉 All terms and conditions for the guarantee can be found here.
Do I need to document anything?
Yes, please take a photo of the treated area before use, during treatment, and after 4-6 weeks.
This way, we can track your progress and evaluate it fairly.
I'm unsure if I did everything correctly. What should I do?
If your question is not answered in the FAQ, you can contact us at any time.
Just send us an email to info@creamole.de or directly via WhatsApp – we answer every inquiry personally, individually and quickly.
How long does shipping take?
Shipping within Germany takes 1–3 business days, to Austria and Switzerland 2–4 business days.
Please note that for deliveries to Switzerland, additional import VAT will be charged directly by our shipping service provider.
What is the maximum size of moles that can be used?
Creamole can be applied to moles with a diameter of up to 2 cm.
Can Creamole be used on the face?
Yes, you can also use Creamole on your face.
The most important thing is to give your skin enough time to regenerate. After application, the treated area may redden – depending on your skin type, it usually takes 1 to 3 months for the original skin tone to fully even out.
If you read the instructions carefully, you will have the best prerequisites for successful application and convincing results.
When should Creamole not be used?
❗ Please do not use Creamole if:
- the skin lesion has changed in shape, color, or size
- it is itchy, bleeding, weeping, or inflamed
- the spot has an irregular border or is very dark
On our website, we explain for each skin lesion separately when an application is appropriate and when it is not.
If in doubt, you should have the skin lesion checked by a doctor before use. Safety first.
Can scars be prevented?
Scarring can never be 100% ruled out – even when using Creamole.
If you carefully read the package insert and our step-by-step instructions, you will have the best prerequisites for a successful application with very good results.
For aftercare, we recommend aloe vera gel or vitamin E oil to specifically support the healing process.
How many applications are possible with one Creamole box, and how much content is included?
How many applications are possible with one Creamole box and how much content is included?
A Creamole jar contains 0.10 ml of highly concentrated cream. Due to its high concentration, only a very small amount is needed per application.
Depending on the size and type of skin alteration, one Creamole box is usually sufficient for:
- 10–20 small applications
- 8–10 medium applications
- 3–5 larger applications
A Creamole box is not intended for monthly follow-up or long-term treatments. For repeated or longer applications, several boxes may be required accordingly.
What is needed for the application?
The following aids are required for application:
- Alcohol wipes for hygienic preparation
- Applicator
- Skin file
Everything you need for the application is already included in the Creamole Box.
Which ingredients (INCI) does Creamol contain?
Creamole is based on selected herbal extracts. It contains:
- Anacardium Occidentale (Cashew)
- Extract, Carica Papaya Extract
- Psidium Guajava Leaf Extract
- Aloe Barbadensis (Leaf) Juice
- Citrus Limon Extract.
How much cream should I apply?
Since Creamole contains highly concentrated extracts, a very small amount is sufficient.
Apply a thin, targeted layer so that the skin alteration is completely covered.
For protruding moles, the sides should also be carefully covered with cream.
The cream does not need to be applied thickly to be effective – a sparing application is perfectly sufficient.
Why don't I see any cream in the jar?
The Creamole cream is stored protected under a cover disc in the tube.
In the center, there is a small opening through which the cream is dispensed.
Since the cream is highly concentrated, only a very small amount is needed - less is more.
How can I ensure optimal effectiveness and rapid healing?
For best possible results, please note:
- Read the application description carefully and follow the steps precisely.
- If the desired effect is not achieved, it is usually due to insufficient or incorrect application.
-
Let the scab fall off by itself – please do not remove it prematurely to avoid scars.
- Showering or bathing is allowed, even if the scab gets wet.
- After the scab falls off, gently care for the area, ideally with vitamin E oil or Aloe Vera Gel
If you follow these instructions, you will have the best conditions for an optimal result.
How often do I need to use Creamole?
Usually, a single application is sufficient.
Only in rare cases, especially with very thick, highly raised, or larger skin areas, may a second application be necessary.
What should I pay attention to when using it in the eye area?
Pay particular attention to ensuring that the cream does not get directly into the eyes during application and during the 20-minute exposure time.
If you follow this, application is also possible in the area close to the eyes.
The cream has dried out – can I still use it?
Yes, you can still use the cream even if it has dried out.
Add a very small drop of water with the applicator stick and stir carefully until a milky, spreadable consistency is restored.
Afterward, you can use the cream as usual.
Be careful not to use too much water – if the cream becomes too liquid, its effectiveness may diminish.
How long does the cream last after first opening?
After opening, Creamole Cream can be stored for up to 1 year, provided it is kept tightly sealed, dry, and in a cool place.
Make sure to seal the cream carefully after each use to best preserve its quality and effectiveness.
The cream has come into contact with an unwanted part of my skin – what should I do?
Should the cream accidentally get on an unwanted skin area, carefully remove it with a cotton swab.
Then rinse the affected area thoroughly with water.
What should I do if the area starts to bleed during roughening?
Should there be any bleeding during roughing or scratching, be sure to wait until the bleeding has completely stopped.
Only then should you apply the cream.
The skin patch is darker and appears larger – should I be worried?
After application, a dark crust forms on the treated skin area.
This may appear slightly larger than the original spot – this is a typical effect of the application.
Please do not remove or tear off the crust prematurely, as this can cause scarring.
It usually detaches by itself within a few days to weeks.
Is redness around the application area normal?
A slight reddening of the skin around the treated area is normal after application.
It usually subsides on its own after a short time.
The scab has fallen off and the skin area is red/pink – is that normal?
A pink area of skin after the scab falls off is completely normal.
Over time, the skin color will adjust again. As a rule, different skin tones even out within 30 to 90 days.
Why does the treated skin area appear redder or larger than before after application?
This is normal and part of the natural process.
After application, the treated skin area may temporarily appear reddened or seem slightly larger and darker than before.
This is a normal skin reaction and indicates that the area is responding to the application.
Over time, the skin will calm down again.
Important:
Please do not treat the area again during this phase, do not scratch it, and allow sufficient time for healing.
If you are unsure or have any questions, you can always contact our Support.
When should I start the aftercare with aloe vera gel?
Once the scab has completely fallen off, you can begin with aftercare using Aloe Vera Gel.
Apply a thin layer of the gel once a day to soothe the skin, support regeneration, and optimally guide the healing process.
Is sport, exercise and sauna visits allowed after the treatment?
Generally, after the application, you can move normally, exercise, or even visit the sauna, as long as the treated area is not affected and the scab does not detach prematurely.
Make sure that no friction or mechanical stress acts on the scab.
You should avoid water sports with strong softening as well as contact sports with direct impact until the scab falls off naturally.
The scab should fall off by itself like a normal crust.
For additional protection, you can carefully cover the area with a plaster.
Can I also use the cream in summer?
Yes, the cream can be used without hesitation even in summer.
If you are exposed to the sun for an extended period, simply apply a sunscreen with SPF 30+ to the treated area.
This way, the new skin is optimally protected and you can enjoy the summer carefree.
